FAQ
- How long does it take to process my order after I place it?
Normally, orders will be processed as soon as possible after payment confirmation. You will receive a confirmation notification after successful order submission.
- How do I check my order status?
After your order is shipped, we will send you logistics or order update information via email. You can check the delivery progress according to the notification.
- Can I modify my order information?
If your order has not yet entered the shipping process, you can contact customer service to request modifications to your shipping address, contact information, or other order information.
- What if payment fails?
If payment fails, please check your bank card information, payment limit, or network status and try again. If the problem persists, we recommend contacting the payment platform or customer service for assistance.
- Will the product be exactly the same as the picture?
We will try our best to ensure the accuracy of the product information displayed, but due to differences in shooting light, display equipment, and production batches, the actual product may have slight differences.
- Do you provide after-sales service?
We value every customer’s shopping experience. If you encounter any problems after receiving the goods, please contact our customer service team promptly. We will assist in handling related after-sales matters.
- Can I cancel my order?
If the order has not yet been shipped, you can generally apply for cancellation. Once the order has entered the delivery process, it may not be able to be cancelled immediately. Please contact customer service as soon as possible.
- How do I contact customer service?
You can contact us through the email address, phone number, or contact page provided on the website. We will respond to your inquiry as soon as possible.
- Are the products on the website always in stock?
Some products may be out of stock due to inventory changes, seasonal updates, or promotional activities. Please refer to the order page for details.
- Is my personal information secure?
We will take reasonable measures to protect your personal information security and process user data in accordance with relevant privacy policies. We will not disclose your information without authorization.
