REFUND POLICY

We value every customer’s shopping experience and are committed to providing fair and transparent after-sales service. If you have any issues with the received goods, you can apply for a return or refund according to the following policy.

Return Request

Customers can submit a return request within the specified time after receiving the goods. Returned goods must be unused, undamaged, and preferably retain their original packaging and accessories. Unauthorized returns may not be accepted.

Non-Returnable Items

The following situations may not be eligible for returns or refunds:

Goods that have been visibly used or damaged by the customer
Damage or wear caused by personal reasons
Orders exceeding the specified return period
Special promotional or customized items (as specifically stated on the page)

Refund Process

After receiving and inspecting the returned goods, we will review the refund request based on the actual situation. Once approved, the refund will be returned to the user’s original payment account. The specific arrival time may vary depending on the processing time of the payment institution or bank.

Shipping Information

For returns due to product quality issues, incorrect item shipment, or damage during transport, we usually cover the return shipping costs. For returns due to personal reasons, the customer may need to bear the return shipping costs.

Refund Processing Time

Once the refund is approved, we will arrange processing as soon as possible. The actual arrival time may be affected by the processing cycles of banks, credit card institutions, or payment platforms.

Contact Information

If you need to apply for a refund, return, or inquire about after-sales issues, please contact our customer service team using the contact information provided on the website, and provide your order number and relevant explanation so that we can assist you more quickly.